Long Term Care Ombudsman Program

The Long Term Care Ombudsman Program is mandated by the Older Americans Act, and is designed to protect residents of licensed long-term care facilities, and insure that they receive the rights and benefits to which they are entitled.

Ombudsmen are trained volunteers with whom residents of long-term care facilities, or their families, can speak confidentially about matters of concern.   Residents can discuss their quality of care, conflicts with staff, financial matters, food preferences, facility policies, and other issues.  Ombudsmen advocate on behalf of residents and their families, mediate solutions to various problems, and monitor care and conditions in facilities.  They maintain a presence in facilities to insure that the rights of those residents who cannot speak for themselves are protected.

Volunteers for the Ombudsman Program receive initial training, and certification; attend scheduled meetings; complete monthly and quarterly reports, and must be willing to commit to one year of service.  To volunteer, please contact our Long Term Care Ombudsman Program Director.