Elder Protective Services

Our protective service caseworkers investigate allegations of abuse or neglect of individuals aged 60 or over.  With the elder’s consent, the caseworker will contact those with knowledge of the situation, and make a home visit to the elder.  If needed, a variety of home care, clinical, and legal services will be offered. 
Reportable conditions include physical abuse, sexual abuse, emotional abuse, neglect, self-neglect, and financial exploitation. 
Reports of elder abuse or neglect are confidential. 

How to Report Elder Abuse/Neglect

Weekdays from 9-5

Call SeniorCare or the appropriate AGE INFO Center
at (800) AGE-INFO (800-243-4636)

Evenings, Nights, Weekends, Holidays

Call the Elder Abuse 24-Hour Hotline   (800) 922-2275

Who Must Report

Anyone who suspects elder abuse or neglect should report it, but some individuals are mandated to report, and are subject to a $1,000 fine for failure to do so.

If you are a mandated reporter, you must complete a Mandated Reporter Form within 48 hours of your verbal report. Click here to download the Mandated Reporter Form and instructions (pdf). The Adobe Reader is required to open the Reporter form, click here to download and install the Reader if you don't already have it.

Mandated reporters include:

Licensed Physicians, Licensed Dentists, Medical Interns, Family Counselors, Licensed Registered Nurses, Licensed Practical Nurses, Police Officers, Social Workers, Emergency Medical Technicians, Probation Officers, Licensed Psychologists, Licensed Podiatrists, Coroners, Firefighters, Physician Assistants, Licensed Occupational Therapists, Licensed Physical Therapists, Executive Directors of Homemaker Service Agencies, and Public Employee Workers Who Meet Equivalency Requirements for Licensing.

Mandated reporters, but not subject to fine:

Executive Directors of Home Care Corporations, Homemakers, Home Health Aides, Care Managers or other staff of Home Care Corporations, Licensed Home Health or Homemaker Agency.

Additional Links

Elder Affairs Protective Services Program
National Center on Elder Abuse
HelpGuide.org